Cactus Money Box

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns

I accept Returns.  Just contact me within 14 days to arrange a return, please ensure you choose a trackable option and mark parcel 'RETURNS' especially if returning from the US, if you fail to do this - any custom charges will be deducted from the refund.  Return costs are the buyers responsibility. However if, the item is faulty, I will issue a full refund

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If there is a fault contact me first, so I can help you 

Exceptions to Refunds

Digital Downloads and Custom/Personalised Items (Nursery Letters which have personalised Name Tags can be refunded as it is only the name tag that is personalised)

I post out your item using a 2/3 working day tracked courier service for UK (faster option available)

Made to Order items such as the Nursery Letters take 1 - 2 weeks from purchase, although I may have some in stock in which case, they will be posted within the week.

Custom items have a processing time of 1 - 2 weeks, I will keep you posted at regular intervals, on progress.

Transit times vary abroad and this is out of my control. I use iPostparcels, who offer a fast transit time between 3/5 working days (it's advertised as a 3 working day express service, but on average takes 5 working days) ✈💕

UK:

For items priced at £13 or below, shipping will be £2.79

 

Items between £13 and £30 shipping will be £3.50 

 

Overseas: 

For items priced at £13 or below, shipping will be £12.50

 

Items priced at £13 to £25, shipping will be £14.50

 

for items £25 and above, shipping will be £18.50

 

Options to upgrade to faster services are available on the UK shipping