Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns
I accept Returns. Just contact me within 14 days to arrange a return, please ensure you choose a trackable option and mark parcel 'RETURNS' especially if returning from the US, if you fail to do this - any custom charges will be deducted from the refund. Return costs are the buyers responsibility. However if, the item is faulty, I will issue a full refund
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If there is a fault contact me first, so I can help you
Exceptions to Refunds
Digital Downloads and Custom/Personalised Items (Nursery Letters which have personalised Name Tags can be refunded as it is only the name tag that is personalised)